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July 26, 2005

Bank Hassle

I get a letter from my bank that says the following:

You may have recently read or heard about a security breach at a company that processes debit and credit card transactions for thousands of merchants. We have been advised by this processor that your Check Card may have been compromised as a result.......

[Something about they are monitoring my account and nothing unusual has happened]

To ensure that you are completely protected from fraudulent activity, we have issued you a new Check Card. ....receive new a few days...Your old card will remain active until Monday, 8 August 2005. Please destroy your old card once your new PIN is received and you have successfully activated your new card.

It goes on to tell me they understand that this may be an inconvenience however my account security is their first priority. I'm not responsible for unauthorized on and so forth.

Now first, let me explain, I LOVE my bank! Truly! I have been a member for 11 years and will never change. No problems, good interest rates, good people running the place. The only issue...there aren't a lot of round. It's a military credit union, so you have to be near a base to go to a branch.

I want to get mad. I hate the fact that I have to call EVERYONE I have set up on automatic payment to switch this account number. I have everything on automatic so I don't have to deal with it! I HATE balancing checkbooks, I HATE doing budgets, I HATE paying bills. So if you want your money, YOU take it out of my account each month. Yea, not the most responsible thing. But my shit gets paid.

But I can't get mad because I appreciate the fact that they are proactive in protecting me.

But I want to get mad...really really bad!

Posted by Sissy at July 26, 2005 10:40 PM | TrackBack

hmm, I know how you feel . . . too bad you can't change it online or something.

Posted by: Andrew (Aris Ravencroft) at July 27, 2005 03:36 PM

I got that too. And a few days later got my new debit card. And a few days after that, my PIN. A hassle, but at least they got on it and took care of me.

Posted by: Jody Halsted at July 27, 2005 05:37 PM

Sissy, you are among ALOT of people that are experiencing the same inconvenience. I work at a Credit Union, and we are in the process of ordering the new debit cards for our member's whose numbers were compromised. If your partial to your old PIN number, and your credit union has the capability to set your PIN number, you can always give them a call to request the same PIN you used to have.

I do feel for ya having to contact those that take money out of your account by using the debit card number, however, they should be able to do the same with your routing number and account number.

Cheer up hon! Don't worry, be happy! And know that your friendly credit union is looking out for your safety against fraudulant activity. :)

Posted by: Denise at July 27, 2005 08:06 PM