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August 31, 2006

Fricken Comcastic!

I was allowed to work from home today so I could get my car fixed and wait for the cable guy.

I have not had good experiences with Comcast so far. I am not a big fan. And if there was an alternative, I would go with it.

I do not understand why they have to charge me $40 for someone to "install" a DVR at my home. It doesn't take installation. It takes a couple of cables that I can do myself. I've waited 3 weeks since I made the appointment. I could have gone to the office myself, picked it up and hooked it up myself. This isn't the first bogus charge either.

So, my appointment was between 2-5. 3 hour time span. That alone is ridiculous. I ran a couple of my errands before than and came home to wait.

And wait.

And wait.

Finally, at 4:45 I call Comcast to tell them the situation and the lady asks, "Well it's not quite 5 yet, is it?" You've got to be kidding me.

She said she had no way to check the status but that there were no notes that the appointment was cancelled or anything.

10 minutes later I get a call from the cable guy himself saying he's running late, he didn't know how long he would be but he'd be here today.

The Post Office, the gym, and a few other errands I wanted to make will now have to wait.

This is wrong on so many levels. I would be the one to go up the chain and gripe, but I seriously don't think it would do any good.

Wasn't cable companies rated for the worst customer service; followed by cell phone companies?


It's 7:03 pm. Do you know where my cable guy is?

Called Comcast to let them know how ridiculous this is. Response? "Well, we do have an On Time Guarantee."


So there's $20 off my bill. I'm glad 5 hours (and counting) of my time is only worth $20.


It's 8:20. The cable guy called me 40 minutes ago saying he was trying to leave the house he was at asap.

I'm not sure I'm comfortable with the cable guy coming to my house after 8pm. What bullshit!


The cable guy just left. It's 9:20 pm. He looked like he had been run over he was so exhausted.

He came in and looked at my tv and told me the DVR wasn't going to work, the signal here was too bad.

After going back and forth with him, I told him to leave the DVR, I'll hook it up myself tomorrow since no one is in the Comcast office to send a signal to it tonight anyway. He looked at me and said, "Do you know how to hook this up?"

I fucking hate that just because I don't have a dick, I don't know anything about electronics. Who the hell do you think wired all the speakers and components?

The signal is not good here. They have a splitter going from the living room to the other side of the room and upstairs to the master bedroom. Then they have another splitter from the master bedroom to the guestroom. You CANNOT split a signal that much.

The tv in the guestroom is pretty much all snow. The master bedroom gets the best signal it seems while the living room is dependent on which channel it is.

So, looks like I'll be making another date with Comcast to come fix all of this and I WILL NOT be paying for it!

Posted by Sissy at August 31, 2006 04:20 PM | TrackBack

That late is just wrong - although the same thing happened to us when we moved in here. Cable guy was supposed to be here at 5pm to install cable and internet... he got here at 8:45pm - we'd been moving all day. He called to say they were on the way and asked me where we were located... I told him - we only moved into the house today I have no clue where it's at! I had no idea what street he was on - turns out the street is about 500 ft from our driveway - LOL - but I didn't know it at the time. Well, he finally got everything all installed and going. Boy was I beat after that long day.

I wouldn't be too harsh with him asking if you really knew how to install the DVR box - he probably meets some real morons in his job and at the end of a very long day like that he would be too tired to try and decide if you were able or not.

What Comcast needs to do is get some more workmen out to the customers - sounds like they're spread way too thin and that isn't fair to you at all or the guy who works 16 hour days either.

BTW - did Comcast set up the inside splits? Or was it the owner. Our last house had this awful mess of cable splitting done by the previous owner - we just never fixed it and only used one direct cable to one TV in the basement. *grin*

Posted by: Teresa at August 31, 2006 10:35 PM

Since I'm very familiar with that house, I can say it was the owner before me.

Posted by: Morrigan at August 31, 2006 11:31 PM

That is why when we switched back from the Dish we went with WOW, because Comcast completely doesn't give a shit about anything.

WOW has been nothing but great, no problems (knock on wood), and were great with setting it up the way we wanted it.

Plus we are only paying $63 for cable (no movie channels) and broadband internet connection.

Posted by: Quality Weenie at September 1, 2006 08:01 AM

I remember when Comcast would say, "We'll send a tech over sometime between 8am and 5pm ..... then the winner would show up at 7:04 am. What the heck?

I was so relieved to know Comcast didn't have its slimy incompetent tentacles over tbe telecom industry down here in Mississippi when I moved down here a few weeeks ago. THEN I hear rumors that Comcast was trying to buy out Time Warner's RoadRunner! ARGH.

I'm prolly going Dish, baby for the TV, and BellSouth for the compy. No way.

Posted by: kyer at September 1, 2006 02:23 PM

I hate the cable. I miss my DirecTV. I'm seriously thinking of begging the landlady to let me get it. Oh - I need the highspeed cable for the 'net and the phone. No choice there. But TV? Yeah, I want my direcTV!!

Posted by: Tammi at September 1, 2006 07:50 PM