Fricken Comcastic!

I was allowed to work from home today so I could get my car fixed and wait for the cable guy.

I have not had good experiences with Comcast so far. I am not a big fan. And if there was an alternative, I would go with it.

I do not understand why they have to charge me $40 for someone to "install" a DVR at my home. It doesn't take installation. It takes a couple of cables that I can do myself. I've waited 3 weeks since I made the appointment. I could have gone to the office myself, picked it up and hooked it up myself. This isn't the first bogus charge either.

So, my appointment was between 2-5. 3 hour time span. That alone is ridiculous. I ran a couple of my errands before than and came home to wait.

And wait.

And wait.

Finally, at 4:45 I call Comcast to tell them the situation and the lady asks, "Well it's not quite 5 yet, is it?" You've got to be kidding me.

She said she had no way to check the status but that there were no notes that the appointment was cancelled or anything.

10 minutes later I get a call from the cable guy himself saying he's running late, he didn't know how long he would be but he'd be here today.

The Post Office, the gym, and a few other errands I wanted to make will now have to wait.

This is wrong on so many levels. I would be the one to go up the chain and gripe, but I seriously don't think it would do any good.

Wasn't cable companies rated for the worst customer service; followed by cell phone companies?

***UPDATE***

It's 7:03 pm. Do you know where my cable guy is?

Called Comcast to let them know how ridiculous this is. Response? "Well, we do have an On Time Guarantee."

HAHAHAHAHAHAHAH

So there's $20 off my bill. I'm glad 5 hours (and counting) of my time is only worth $20.

2nd UPDATE

It's 8:20. The cable guy called me 40 minutes ago saying he was trying to leave the house he was at asap.

I'm not sure I'm comfortable with the cable guy coming to my house after 8pm. What bullshit!

3rd UPDATE

The cable guy just left. It's 9:20 pm. He looked like he had been run over he was so exhausted.

He came in and looked at my tv and told me the DVR wasn't going to work, the signal here was too bad.

After going back and forth with him, I told him to leave the DVR, I'll hook it up myself tomorrow since no one is in the Comcast office to send a signal to it tonight anyway. He looked at me and said, "Do you know how to hook this up?"

I fucking hate that just because I don't have a dick, I don't know anything about electronics. Who the hell do you think wired all the speakers and components?

The signal is not good here. They have a splitter going from the living room to the other side of the room and upstairs to the master bedroom. Then they have another splitter from the master bedroom to the guestroom. You CANNOT split a signal that much.

The tv in the guestroom is pretty much all snow. The master bedroom gets the best signal it seems while the living room is dependent on which channel it is.

So, looks like I'll be making another date with Comcast to come fix all of this and I WILL NOT be paying for it!